Delivery & Returns


Novello Delivery & Returns

Delivery

We offer free delivery (within the UK) for orders of £20 or more. We also offer international shipping on all items except our subscriptions. The international delivery cost will be calculated at checkout, depending on the region that you are ordering from.

For our UK deliveries, we send all of our parcels our via Royal Mail as standard. We aim to deliver your parcel to you within two working days of receiving your order. That means if you place your order on a Monday, you should receive your delivery on the Wednesday of the same week.

Returns

Unfortunately we are unable to offer a refund on personalised items. For non personalised items, please inform us by email within 7 days of receiving the product, with a note to confirm the reason for return, so that we can send you details for returning your item. The individual is responsible for return postage costs and for obtaining a proof of postage. All items must be returned in unused condition. For any damaged items due to shipping please notify us within 5 days of receiving and we will gladly arrange for new products to be sent to you.